Privacy Policy

Privacy Policy

The Wax Station ("we," "us," or "our") is committed to protecting the privacy of our clients ("you" or "your"). This policy explains how we collect, use, share, and protect your personal information.

Types of Personal Information Collected

We collect the following types of personal information from you:

  • Name
  • Contact information (including but not limited to phone number and email and address)
  • Appointment history
  • Medical details related to skin care and health

Use of Personal Information

We use your personal information for the following purposes:

  • Scheduling appointments
  • Providing services
  • Processing payments
  • Communicating with you about your appointments and services

Sharing of Personal Information

We may share your personal information with third-party software companies in order to book appointments and process payments. We ensure that any third-party software companies we use have appropriate protections in place to protect your personal information.

Fresha's Data Protection Measures

Fresha takes the security and privacy of user data very seriously and implements a range of measures to ensure that user data is protected, including:

  1. Encryption: Fresha uses encryption to protect user data, both in transit and at rest. This means that data is protected when it is being transmitted between devices and when it is stored on Fresha's servers.

  2. Passwords: Fresha requires strong passwords for all user accounts to prevent unauthorized access.

  3. Two-factor authentication: Fresha offers two-factor authentication as an additional layer of security to prevent unauthorized access to user accounts.

  4. Limited access: Fresha limits access to user data to only those employees who need it to perform their job functions.

  5. Regular security audits: Fresha conducts regular security audits to identify and address any potential vulnerabilities in their systems and processes.

  6. Compliance: Fresha complies with relevant data protection regulations, such as the General Data Protection Regulation (GDPR) in the European Union.

Client Control over Personal Information

You can access and control your personal information stored in Fresha Software via your personal login. You may also contact The Wax Station via email at to request updates, amendments, or deletion of your personal information.

Data Breaches

In the event of a data breach, we will notify all affected clients as well as relevant authorities.

Updating of Privacy Policy

We may update this privacy policy from time to time. We will post any changes on our website and encourage you to review this policy periodically.

Contact Us

The Wax Station uses Fresha software to schedule appointments, process payments, and store customer information. Fresha has its own privacy policy, which you can read here: By using Fresha software to book appointments or process payments, you agree to their privacy policy.

We also use Square payment terminal to process payments. Square takes several measures to protect data and ensure the security and privacy of their users' personal information. These measures include encryption, tokenization, compliance with Payment Card Industry Data Security Standards (PCI-DSS), fraud prevention tools, limited access to user data, and regular security audits. You can read more about Square's security measures here:

When you book an appointment or make a payment through Fresha or Square, your information may be shared with these third-party providers. We only share the information necessary to schedule appointments and process payments, and these providers are required to protect your information in accordance with their privacy policies.

If you have any questions or concerns about how your information is handled by Fresha or Square, please refer to their privacy policies or contact us at

If you have any questions or concerns about our privacy policy, please contact us at

By using our services, you consent to the collection and use of your personal information in accordance with this policy.